I have long searched for a table saw to compliment my shop. I’ve searched high and low to find one that is high quality and will last years. I decided to get the 10″ Worksite Table Saw with Gravity-Rise™ Wheeled Stand Model 4000-09.

UPDATE Oct. 21, 2006: Bosch sent me parts. See this story for details.

After looking at several models I feel that it’s the highest quality saw in the price range with some of the highest reviews on Amazon. So, I ordered it last week from ToolKing.com and it arrived yesterday. I was extremely busy last night and wasn’t able to start unpacking and assembly until tonight. I was surprised that the manuals and the table insert (the red plate that you can see in the picture under the clear plastic blade guard) were missing. Unfortunately I need both the manuals and the table insert to assemble and use the saw.

My projects will be on wait. Suck!

So, what do I do? Will it even be possible to get these parts without paying for them separately? I filled out the customer support forms on both www.toolking.com and www.boschtools.com but it’s Friday night and both company’s support centers operate M-F, during business hours only.

So, are they going to screw me? What’s to say that they will even be willing to get the parts to me? I signed the UPS shipment saying that the saw arrived. I believe that me signing that says that I agreed that the entire shipment arrived compete despite of the fact that I didn’t open the package and take an inventory using the parts list (which was not available since it was in the manuals which are missing).

Hopefully things will work out OK but I’m a bit of a cynic and right now I have little faith in these two big companies. Why would they help or even trust me?

If you have any advice or a similar exerience, please leave a comment and let me know.

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